FAQs
Who is Super Safeguard?
Super Safeguard is a specific kind of Superannuation Fund called an Eligible Rollover Fund (ERF).
When a super fund loses contact with a member, they transfer their funds to a trusted Eligible Rollover Fund. It is the duty of the ERF to protect the best interests of its members – and to try to find the member.
Super Safeguard is one of Australia’s leading Eligible Rollover Funds. It is owned by the Link Group, and is a complying, regulated Superannuation Fund.
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Which Super Funds use Super Safeguard as their ERF?
Many of Australia’s leading Superannuation Funds use Super Safeguard as their preferred Eligible Rollover Fund, including:
- Recruitment Super
- Macquarie ADF Super Fund
- Accountants Super
- Australian Enterprise Super
- Taxi Industry Superannuation Fund
- Millenium Master Trust
- TASG Super
- Grosvenor Pirie
- Salic Super
- Virgin Super
- Club Plus
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Can I have my super funds paid directly to me?
If we are holding your super, it is sometimes possible to pay the funds directly to you.
Under certain circumstances it may be possible to have your account balance paid directly to you.
If you have reached preservation age and permanently retired from the workforce, you can apply to claim you benefit by completing a Benefit Payment Request Form and providing proof of your Identity as outlined on the form.
If your account balance is below $200, you may apply to have the benefit paid to you. If you wish to apply for the release of your Funds on these grounds, please complete the Benefit Payment Request Form and provide the required proof of identity.
Under limited conditions, you may also be eligible to claim your benefit on the grounds of:
- permanent disablement,
- if you are a temporary resident who has permanently departed Australia,
- severe financial hardship, or
- compassionate grounds.
If you would like further information please refer to the appropriate Product Disclosure Statement on the
Forms and Publications page, or contact the Fund administrator on 1300 135 181.
Benefits are also payable to beneficiaries in the event of a members death.
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How does Superannuation become lost?
When a Superannuation Fund loses contact with a member, the Fund may transfer the member’s super funds to an Eligible Rollover Fund (ERF).
A member becomes “lost” if the Fund has been unable to make contact with them for a specified period of time. This can happen if you’ve changed jobs, moved house or changed your name and forgotten to tell your Super Fund.
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Can I keep my Superannuation with Super Safeguard?
If you find that we’ve been holding and protecting your super funds, you don’t have to move them. In fact, there are a number of good reasons why you might keep your Superannuation with Super Safeguard.
If you decide to keep your superannuation account with us, you should consider providing us with your Tax File Number, and that all your details are correct. You can update your details by completing a Member Change of Details Form and returning it to the Fund at GPO Box 3426 Melbourne VIC 3000.
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How do I transfer the balance of my Super Safeguard account to another Super Fund?
If Super Safeguard is holding super funds that belong to you, you can request to transfer those funds to another Super Fund. You will need to complete a Transfer Out Request Form and return it to the Fund at GPO Box 3426 Melbourne VIC 3000.
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What is Cross Matching?
Cross Matching is one of the ways Super Safeguard tries to help people find their lost super.
Cross Matching is an innovative process that tries to match details of funds we’re holding with those of members in participating Super Funds. If a match is found, we try to transfer the member’s funds back to the original Super Fund.
Cross Matching helps members keep their Super in one place, while helping participating Super Funds provide a better service to their members.
If you’d like more information on Super Safeguard’s Cross Matching facility, please contact the Fund administrator on 1300 135 181.
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I couldn’t find my lost super with Super Safeguard, where else can I look?
If you think that we might have your lost super but our search doesn’t return a match, there are a number of things you can do.
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I want Superannuation advice
Although Super Safeguard does not offer personalised financial advisory services, we can put you in touch with a Specialist Financial Advisory Services provider.
Money Solutions offers a wide range of services which are aimed at helping you set and achieve your own financial goals. If you would like further information, please call our contact centre or visit the Money Solutions Website.
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Can my employer make Superannuation Guarantee payments to Super Safeguard?
Unfortunately, as an Eligible Rollover Fund (ERF), Super Safeguard cannot legally accept personal or employer contributions.
Super SafeGuard does however receive:
- rollovers from other superannuation funds,
- SG shortfall amounts paid from the ATO
- account balances from the ATO Superannuation Holding Accounts (SHA) Special account
To rollover a benefit from another superannuation fund into Super SafeGuard please read the Product Disclousre Statement and complete a Transfer In form.
To transfer SG shortfall amounts and account balances from SHA please contact the ATO to complete the necessary forms.
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